SolarWinds Service Desk

SolarWinds Service Desk brings your entire IT support operation to mobile. Technicians and employees both get instant access to core service desk functions from any Android device, keeping your teams productive and your support responsive—anywhere, anytime.

Technicians gain real-time visibility into their workload. Receive notifications as incidents arrive, view all open and incoming tickets at a glance, and manage assignments on the go. Update ticket status, resolve issues, and pull historical data for troubleshooting—all without returning to the desk.

Employees use the integrated end-user portal to submit tickets for device issues, request application access, or other IT services. They can check the status of their requests in real time, add comments to track progress, and browse self-service articles to solve problems independently. This reduces back-and-forth communication and lets staff stay focused on their work.

The mobile interface keeps both roles connected to the same ticketing system, eliminating silos between IT and the rest of the organization. Technicians respond faster to critical issues, employees get answers sooner, and your service desk operates continuously across time zones and office locations.

Download SolarWinds Service Desk today and transform how your IT team delivers support.